We want to be the #1 Bank of all the Angolans, focusing on transformation, people and in the creation of economic and social value, through innovative and sustainable solutions.
We want to be the #1 Bank of all the Angolans, focusing on transformation, people and in the creation of economic and social value, through innovative and sustainable solutions.
Navigate through each one of the areas to find more details and specific data
Navigate through each one of the areas to find more details and specific data
It is with renewed satisfaction that I present our Sustainability Report for 2023. This report reflects not only our ongoing efforts to promote sustainability in all areas of our business, but also our conviction that, as a financial institution, we have a fundamental role to play in building a fairer, more inclusive, and sustainable future for all.
Luís Roberto Gonçalves | BFA's CEO
Luís Roberto Gonçalves
BFA's CEO
It is with renewed satisfaction that I present our Sustainability Report for 2023. This report reflects not only our ongoing efforts to promote sustainability in all areas of our business, but also our conviction that, as a financial institution, we have a fundamental role to play in building a fairer, more inclusive, and sustainable future for all.
Financial Inclusion and Literacy
Promotion of Multichannel and Digitalisation
Technological Innovation
Community Support
1 500
Downloads of the BFA Educar application
3 038
Children were admitted for treatment of acute and severe malnutrition, of whom 1 900 were adequately treated
13 878
Simplified Accounts opened
1 431
Trees planted in 6 provinces
20 000
Children received in the Child Nutrition Center of the Divine Providence Hospital, which was recently rehabilitated
Financial Inclusion and Literacy
Promotion of Multichannel and Digitalisation
Technological Innovation
Community Support
1 500
Downloads of the BFA Educar application
13 878
Simplified accounts opened
3 038
Children were admitted for treatment of acute and severe malnutrition, of whom 1 900 were adequately treated
1 431
Trees planted in 6 provinces
20 000
Children received in the Child Nutrition Center of the Divine Providence Hospital, which was recently rehabilitated
Human Capital Empowerment, Attraction and Retention
Team Members’ well-being, health and safety
Equality, Diversity and Inclusion
44
Average number of training hours per Team Member
99%
Team Members with performance assessment
47%
Female with Board Director and Executive Management functional positions
Maintenance of a Podcast aimed at Employees, where, among other topics, the role of women is highlighted.
Human Capital Empowerment, Attraction and Retention
Team Members’ well-being, health and safety
Equality, Diversity and Inclusion
Average number of training hours per Team Member
Team Members with performance assessment
Female with Board Director and Executive Management functional positions
Maintenance of a Podcast aimed at Employees, where, among other topics, the role of women is highlighted.
Effective corporate governance practices
Integration of ESG Risk Factors into the Risk Management Framework
Development of Sustainable Products with Environmental and Social Value
Expenditure share on local suppliers
Team Members trained in anti-bribery and corruption procedures and processes in 2023
Total number of internal fraud cases identified in 2023
Creation and implementation of the Bank Agents Management Office, Bankita accounts, and Kandengue Account to help families meet future expenses with education, training and health
Effective corporate governance practices
Integration of ESG Risk Factors into the Risk Management Framework
Development of Sustainable Products with Environmental and Social Value
Expenditure share on local suppliers
Team Members trained in anti-bribery and corruption procedures and processes in 2023
Total number of internal fraud cases identified in 2023
Creation and implementation of the Bank Agents Management Office, Bankita accounts, and Kandengue Account to help families meet future expenses with education, training and health
Operational Eco-Efficiency
32,7
m3
per Team Member
41
GJ
per Team Member
3,8
tCO2e/
per Team Member
Operational Eco-Efficiency
32,7 m3 per Team Member
41 GJ per Team Member
3,8 tCO2e per Team Member
BFA considers the materiality analysis a strategic tool with implications beyond the sustainability reporting exercise, shedding light on the topics that should become a priority for the institution regarding sustainability.
The materiality analysis took into consideration the following steps:
1
Benchmark & Industry analysis
2
A broad array of initial and /or introductory material topics
3
The performance of a round of consultations with external and internal stakeholders
4
Final materiality framework
Sustainable Finance and ESG Risk Management (1)
Sustainable Products with Environmental and Social Value (3)
Human Capital Empowerment, Attraction and Retention (4+5)
Equality, Diversity and Inclusion (*)
Team Members’ well-being, health and safety (6)
Effective corporate governance practices (7)
Financial Inclusion and Literacy (13)
Technological Innovation (15)
Multichannel and Digitalisation (16)
Operational Eco-Efficiency (22)
* This topic was added later due to its importance for the bank’s strategy
BFA considers the materiality analysis a strategic tool with implications beyond the sustainability reporting exercise, shedding light on the topics that should become a priority for the institution regarding sustainability.
1.
Benchmark & Industry analysis
2.
A broad array of initial and /or introductory material topics
3.
The performance of a round of consultations with external and internal stakeholders
4.
Final materiality framework
Click here to visualize the graph that compares priority topics in terms of impact for BFA’s business and importance for stakeholders.
Aimed at continuous improvement in its sustainability reporting, BFA invites its stakeholders to share their feedback through the following email: bfa@bfa.ao
Aimed at continuous improvement in its sustainability reporting, BFA invites its stakeholders to share their feedback through the following email: bfa@bfa.ao
Download report
BFA recognizes that to be successful in its sustainability
journey, it needs the engagement and participation of all
stakeholders through active communication and dialogue. This
communication is based on a narrative of “interconnected
communities,” symbolized and illustrated through traditional and
visual elements of Angolan culture.
In the 2022 Sustainability Report, we present the sand drawings of
the Quiocos and the symbol of the “tshota”, a central element of
communication that represents East Angola. This year, to
strengthen the initial idea, we introduced the patterns of the
Bakongo tapestries (north) and the Samakaka fabrics of the Muíla
(south), resulting in a visual scenario that is more
representative of Angola and its cultural richness.
The presence of these elements in the sustainability journey aims
not only to emphasize the importance of ancestral knowledge in
this process but also to facilitate communication through family
ties, which help convey new ideas.
In accordance with the corporate goals set by BFA, the Report and
its publication have been tailored and developed to consider
sustainability practices in terms of design and communication,
particularly with regard to the selection of colours, fonts and
image formatting included, which allow for energy savings in the
different formats made available. For more information, please
refer to:
https://www.bfa.ao/relatoriosustentabilidade/
BFA recognizes that to be successful in its sustainability journey,
it needs the engagement and participation of all stakeholders
through active communication and dialogue. This communication is
based on a narrative of “interconnected communities,” symbolized and
illustrated through traditional and visual elements of Angolan
culture.
In the 2022 Sustainability Report, we present the sand drawings of
the Quiocos and the symbol of the “tshota”, a central element of
communication that represents East Angola. This year, to strengthen
the initial idea, we introduced the patterns of the Bakongo
tapestries (north) and the Samakaka fabrics of the Muíla (south),
resulting in a visual scenario that is more representative of Angola
and its cultural richness.
The presence of these elements in the sustainability journey aims
not only to emphasize the importance of ancestral knowledge in this
process but also to facilitate communication through family ties,
which help convey new ideas.
In accordance with the corporate goals set by BFA, the Report and
its publication have been tailored and developed to consider
sustainability practices in terms of design and communication,
particularly with regard to the selection of colours, fonts and
image formatting included, which allow for energy savings in the
different formats made available. For more information, please refer
to:
https://www.bfa.ao/relatoriosustentabilidade/
