To be a trustworthy partner to all Customers in ESG-related criteria integration and to ensure the effective management of the associated risks within the Bank

Materiality Topics:
- Effective corporate governance practices
- Integration of ESG Risk Factors into the Risk Management Framework
- Development of Sustainable Products with Environmental and Social Value

Highlights:
- 74%: Expenditure share on local suppliers
- 97%: Team Members trained in anti-bribery and corruption procedures and processes in 2023
- 21: Total number of internal fraud cases identified in 2023
- Products with social and environmental value: Creation and implementation of the Bank Agents Management Office, Bankita accounts, and Kandengue Account to help families meet future expenses with education, training and health