BFA's Executive Management organisational framework is underpinned by a functional structure, which enables an accurate breakdown of each department's business areas and functions under the purview, management and authority of each Executive Director.
Executive Committee of the Board of Directors Framework
1. The Internal Audit Department reports hierarchically to BFA's Chairwoman and reports functionally to the Board of Directors (‘BoD’) through the Audit and Internal Control Committee (Portuguese acronym: 'CACI').
Description of each company’s corporate unit functions within BFA's organisational framework, with a breakdown between the business, operational support, accounting and control areas.
BOARD OF DIRECTORS' SUPPORT FUNCTIONS & FRAMEWORKS
COMPANY SECRETARY
Custódio Moreira João
The Company Secretary is entrusted with the core remit of comprehensively ensuring the Financial Institution's Corporate Governance, particularly assuring the smooth running of the governing bodies, as well as the proper reporting of all adopted resolutions. Accordingly, it provides support and assistance to the corresponding governing bodies so that their members have access to all relevant information, insights and knowledge, enabling them to make well-informed decisions. The company secretary is also tasked with acting as secretary of the governing bodies' meetings, strictly complying with the legal and regulatory framework.
BOARD OF DIRECTORS' OFFICE
Ana Cristina Macedo
The Board of Directors' Office is entrusted with the core remit of providing strategic support and advice to the Board of Directors’ members regarding their critical tasks of corporate business planning, management, and control, as well as overseeing and reporting on the implementation of the corporate strategic plan's activities. In addition, it is also incumbent upon the Board of Directors' Office to represent the Bank institutionally before the media, public and private organisations, both nationally and internationally. Likewise, it includes developing and boosting a wide-ranging professional business network as well as fostering, enhancing and strengthening institutional relations with these same organisations.
BUSINESS AREAS
BFA's corporate strategy concerning its business areas is largely underpinned by its retail network segmentation, undertaken and organised on a customer-oriented viewpoint. This customer segmentation supports the business strategy outlined, which aims to boost the inception, development and provision of financial products and services with tailor-made features for each customer segment. To this end, BFA has established separate, dedicated and specialised business networks to each of the commercial segments, namely:
BUSINESS FRAMEWORKS
LARGE COMPANIES DEPARTMENT
Euclides Firmino Capitamolo
The Large Companies Department’s primary functions and duties include ensuring support for the business operations and lending activity aimed at enterprise customers in the Large Companies segment, within their business dealings and/or business relationship with BFA, by providing a customised customer service, in accordance with BFA's corporate strategy and business goals.
MEDIUM-SIZED COMPANIES DEPARTMENT
Gualter Alexandre Kiffen
The Medium-Sized Companies Department’s primary functions and duties include ensuring support for the business operations and lending activity aimed at enterprise customers in the medium-sized companies’ segment, within their business dealings and/or business relationship with BFA, by providing a customised customer service, in accordance with BFA's corporate strategy and business goals.
OIL & GAS AND INSTITUTIONAL DEPARTMENT
Abigail Atayde Teixeira
The Oil & Gas and Institutional Department’s primary functions and duties include ensuring support for the business operations and lending activity aimed at enterprise customers in the Oil & Gas and Institutional segment, within their business dealings and/or business relationship with BFA, by providing a customised customer service, in accordance with BFA's corporate strategy and business goals.
BUSINESS AND RETAIL DEPARTMENT (NORTHERN REGION)
Valdemiro Mateus Domingos
The Business and Retail Department (Northern Region)’s primary functions and duties include ensuring support for the business operations and lending activity aimed at Retail, Micro and Small Business Customers in Luanda (Northern Region), South Luanda, North Luanda, Cabinda, North Kwanza, Moxico, Malange, Zaire, and Uíge areas, in accordance with BFA's corporate strategy and business goals.
BUSINESS AND RETAIL DEPARTMENT (SOUTHERN REGION)
Anselmo Nuno Neves
The Business and Retail Department (Southern Region)’s primary functions and duties include ensuring support for the business operations and lending activity aimed at Retail, Micro and Small Business Customers in Luanda (Southern Region), Benguela, Bengo, Bié, Cuando Cubango, South Cuanza, Cunene, Huambo, Huíla, and Namibe areas, in accordance with BFA's corporate strategy and business goals.
INVESTMENT CENTRES DEPARTMENT
Dicelma Teixeira Cunha
The Investment Centres Department is entrusted with the core remit of providing business management services aimed at high-net-worth retail customers (Affluent Customers), within their business dealings and/or business relationship with BFA, through a customised customer service, as well as by offering a wide range of innovative, exclusive, and premium financial products and services.
PRIVATE BANKING DEPARTMENT
Antónia Conceição Silva
The Private Banking Department is entrusted with the core remit of providing business management services aimed at retail customers within the Private Banking segment, within their business dealings and/or business relationship with BFA, through a customised customer service, as well as by offering a wide range of innovative, exclusive, and premium financial products and services.
AGREEMENTS & PARTNERSHIPS MANAGEMENT DEPARTMENT
Maude Dias Silva
The Agreements & Partnerships Management Department’s primary functions and duties include negotiating and signing agreements & partnerships with both public and private institutions operating in the domestic market, either directly or in collaboration with BFA’s corporate and retail banking business networks, in accordance with BFA's corporate strategy and business goals.
AGRIBUSINESS DEPARTMENT
- Head of Department to be appointed -
The Agribusiness Department’s primary functions and duties include ensuring support for the business operations and provide technical assistance aimed at Angola’s agribusiness industry sectors’ customers, namely: agriculture, livestock, fisheries, forestry and other associated industries. Hence, it plays a leading role in the ongoing diversification and revitalisation process of the Angolan economy, in tune with Angola's Government national development plan, as well as BFA’s corporate strategy and business goals.
LENDING FRAMEWORKS
RETAIL CREDIT RISK DEPARTMENT
Vera Neusa Dias
The Retail Credit Risk Department’s primary functions and duties include analysing loan risk processes, issuing opinions and decision-making on loan operations within the Retail Customers segment, in compliance with the applicable laws, regulations and standards. Likewise, it is also entrusted with the duty to engage in individual credit impairment analysis processes, as well as monitoring the outlined credit risk alerts.
LARGE ENTERPRISES, INSTITUTIONAL AND PROJECTS CREDIT RISK DEPARTMENT
- Head of Department to be appointed -
The Large Enterprises, Institutional and Projects Credit Risk Department primary functions and duties include analysing loan risk processes, issuing opinions and decision-making on loan operations within the Large Enterprises, Institutional and Projects customers segment, in compliance with the applicable laws, regulations and standards. Likewise, it is also entrusted with the duty to engage in individual credit impairment analysis processes, as well as monitoring the outlined credit risk alerts.
CORPORATE AND BUSINESS CREDIT RISK DEPARTMENT
Katiavala Carvalho Silva
The Corporate and Business Credit Risk Department primary functions and duties include analysing loan risk processes, issuing opinions and decision-making on loan operations within the Corporate and Business Customers segment, in compliance with the applicable laws, regulations and standards. Likewise, it is also entrusted with the duty to engage in individual credit impairment analysis processes, as well as monitoring the outlined credit risk alerts.
CREDIT MANAGEMENT DEPARTMENT
Sandra Manuelina Machado
The Credit Management Department’s primary functions and duties include managing and coordinating the different stages of the credit granting process. It is ultimately entrusted with the comprehensive credit approval process (end-to-end), liaising with the different departments involved in the credit granting process to ensure the following key operating procedures: 1) procedural standardisation, as well as the ongoing enhancement of the credit process' efficiency and end-customer service quality; 2) overseeing and monitoring loan operations and collateral management processes, as well as handling and processing all related documents, records and files.
CREDIT MONITORING AND RECOVERY DEPARTMENT
Eduardo Mavova Mateus
The Credit Monitoring and Recovery Department’s primary functions and duties include ensuring the monitoring of overdue loan processes, working in close collaboration with the retail network for their recovery. Accordingly, it must ensure that are implemented all appropriate measures to enable overdue loans recovery, including drafting restructuring proposals and negotiating directly with defaulting customers. In addition, the CMRD plays a key role in reducing defaulting customers' exposure levels by implementing appropriate recovery measures and/or strengthening collateral terms.
FINANCIAL OPERATIONS FRAMEWORK
INTERNATIONAL & FINANCE DEPARTMENT
Márcio Piedade Silva
The International and Finance Department is entrusted with the core remit of performing the following key functions and duties: 1) Managing BFA's Assets and Liabilities, taking into account the assets’ terms, maturities and currency denominations according to associated liabilities and inherent risks; 2) Ensuring compliance with sound and prudent management best-known corporate practices, diversification and banking oversight regulations currently in force with regard to IFD’s operational activity, particularly in terms of compliance with regulatory Total Capital requirements and Foreign Exchange position and exposure thresholds; 3) Overseeing BFA's treasury management, both in domestic and foreign currency, while fostering a close and long-lasting institutional relationship with key oversight bodies, namely: National Bank of Angola (BNA), Ministry of Finance (MF), Capital Market Commission (CMC), and Angola Stock Exchange and Derivatives (BODIVA); 4) Providing Foreign Exchange, Securities and Monetary Instruments trading with authorised counterparts; 5) Setting BFA's pricing levels and recommending any necessary changes, taking into account market developments (trends, movements or conditions) as well as the competitive landscape; 6) Setting market pricing for securities where BFA is appointed as the "Market Maker"; 7) Developing and fostering long-term corporate and business relationships with international banks and institutional customers; 8) Implementing an effective separation of functions between the back-office, middle-office and front-office business units (markets, customers, and international).
OPERATIONAL AND ACCOUNTING SUPPORT BUSINESS UNITS
Similarly to the processes and operations being executed in its business areas, BFA's corporate strategy towards its operational and accounting support business units equally stems from the Bank's implementation of a comprehensive corporate and business strategy, with the appropriate tailor-made adjustments, which is based primarily on the following broad guidelines:
MARKETING, ORGANISATION AND IT SYSTEMS FRAMEWORKS
MARKETING DEPARTMENT
Filipe Duarte Silvério
The Marketing Department is entrusted with the core remit of comprehensively managing, coordinating and overseeing BFA’s corporate communication, encompassing both business and institutional matters, in alignment with the Bank's corporate strategy and business goals. Likewise, BFA’s Marketing Department is also tasked with ensuring its effective implementation, as well as undertake the proper activities aiming to accomplish their fulfilment, in compliance with the applicable laws, regulations and standards.
ORGANISATION AND QUALITY DEPARTMENT
Sílvia Cristina Peixinho
The Organisation and Quality Department is entrusted with the core remit of comprehensively managing and coordinating BFA's Organisation and Quality functions, namely: 1) To analyse and incorporate appropriate organisational models and solutions to ensure an ongoing enhancement process in terms of quality, efficiency and effectiveness; 2) To ensure the process of assessment, review, approval and publication of BFA's regulatory content, thus ensuring the reliability, consistency and updating of its documentary records (record-keeping ) within the Bank's internal communication channels; 3) To manage BFA's business processes directory, ensuring the mapping, standardisation and uniformity of implemented business and support processes; 4) To develop and implement measures, procedures, working methods and associated regulations aimed at enhancing the quality, streamlining, effectiveness, and efficiency of business and operational processes.
IT SYSTEMS DEPARTMENT
Sérgio Manuel Lopes
The IT Systems Department is entrusted with the core remit of managing BFA's IT systems, IT infrastructure and telecommunications, as well as the IT applications portfolio. Accordingly, it encompasses assessing the best available market solutions through options such as in-house solutions development and/or through engaging outsourcing schemes, leveraging expert consultancy, as well as the acquisition and parameterisation of commercial solutions (packages). The IT Systems Department is also tasked with implementing measures that can comprehensively enhance the Bank’s technological ecosystem soundness, security and ergonomics that underpins BFA’s business operations.
FOREX CONTROL FRAMEWORK
FX CONTROL DEPARTMENT
- Head of Department to be appointed -
The FX Control Department is entrusted with the core remit of performing the following key functions and duties: 1) to assure that appropriate systems and controls are in place for the smooth running of FX operations processes, with a view to comply with applicable laws, regulations and standards, as well as to manage properly the opening and operation of banking accounts held by foreign exchange non-residents; 2) to include FX operations with business operations and activities, specifically: a) For corporate customers (legal persons), taking into account their business nature, size and financial position (among other factors); and b) For retail customers, by including their business background/profile and financial capacity, within the transaction monitoring process provided for in the Law no. 05/20 dated 27th January (Anti-Money Laundering, Counter-Terrorist Financing and Proliferation of Weapons of Mass Destruction Act) and related regulations. In all instances, it must engage BFA’s Compliance function whenever a financial transaction reveals signs and/or evidence related to money laundering or terrorist financing.
BACK-OFFICE UNITS FRAMEWORK
MEANS OF PAYMENT DEPARTMENT
António Domingos Amaral
The Means of Payment Department is entrusted with the core remit of performing the following primary functions and duties: 1) Within the scope of the means of payment processes, ensuring the provision of a high-quality service in the processing of operations, aiming to achieve a high degree of responsiveness aligned with BFA's business requirements, alongside providing a best-in-class service that meets customer base needs; 2) Fostering the ongoing search for the best market solutions that make it possible to improve the effectiveness and efficiency of means of payment related services, reduce operational risk, enhance the quality standards, and increase the promptness of the service; 3) Advancing the implementation of proper information and control mechanisms, particularly with regard to operational risk; 4) Managing all complaints related to Banking Cards, POSs, ATMs, Domestic Transfers, Payment Processing, and Settlement.
CROSS-BORDER OPERATIONS DEPARTMENT
Engrácia Manuel Machado
The Cross-Border Operations Department is entrusted with the core remit of performing the following primary functions and duties: to ensure the provision of a high-quality service in the processing and control of cross-border operations, aiming to achieve a high degree of promptness and effectiveness aligned with BFA’s business requirements; to provide technical support on operational matters upon request of the Bank's Business Areas/ Units/ Departments; to advance the ongoing search for the best market operational solutions within the scope of procedural streamlining practices and criteria, that enable higher levels of effectiveness and promptness in the processing of operations. Likewise, it must also ensure the accurate implementation of appropriate information and control mechanisms, particularly those relating to operational risk.
TREASURY OPERATIONS DEPARTMENT
Joel Silva Cunha
The Treasury Operations Department’s primary functions and duties include ensuring the implementation and control of processes and operations related to cash holdings and treasury resources, namely: 1) to manage, execute and control tasks related to the Retail Network cash collections and replenishments, as well as withdrawals and deposits with the National Bank of Angola (BNA), BNA's Regional Delegations and their authorised legal financial institutions (i.e. Custodian Banks); 2) to manage, execute and control tasks related to Customers’ cash processing, cash custody, and cash supply at the Bank's Vault; 3) to oversee, control and ensure the smooth operation and loading of BFA’s ATMs network under the Central Treasury's management;
PROCESSING AND CONTROL OPERATIONS DEPARTMENT
Walter Braz Silva
The Processing and Control Operations Department is entrusted with the core remit of performing the following primary functions and duties: 1) Analysing and processing loan applications in accordance with BFA's General Loan Policy and Credit Rulebook, ensuring their correct, accurate and effective processing, as well as the collected collateral registry and control; 2) validating and overseeing the opening and/or amendment of customers/accounts details, as well as the signing up, amending and cancelling of financial products and services that are part of the Bank's offering portfolio, namely BFA Net and BFA SMS, in compliance with the Service Level Agreements (SLAs); and 3) ensuring the payment of invoices to the Bank's suppliers and service providers, as well as payroll processing for BFA's personnel.
CORPORATE CENTRE FRAMEWORKS
FACILITIES AND ASSETS DEPARTMENT
Daniel Álvaro Coelho
The Facilities and Assets Department is entrusted with the core remit of performing the following primary functions and duties: to ensure the proper, smooth and efficient operation of services, processing and control of processes related to facilities and assets, security, hygiene and cleanliness, vehicle fleet, transport, load(s), dispatch(es) and environmental policies, in alignment with the Bank's corporate strategy and business goals, ensuring their effective implementation and performing the required activities in order to accomplish their fulfilment, in compliance with the applicable laws, regulations and standards.
PROCUREMENT DEPARTMENT
Ana Karina Afonso
The Procurement Department (PD) is entrusted with the core remit of performing the following primary functions and duties: setting out the Bank's sourcing strategies, as well as supplier(s) selection, assessment and hiring policies. In addition, it also oversees and manages the acquisition and sourcing of goods and services, including those outsourced to third parties.
HUMAN CAPITAL DEPARTMENT
Gladys Josefina Dinis
The Human Capital Department is entrusted with the core remit of performing the following primary functions and duties: to oversee and manage the effective coordination and control of all activities related to Human Capital management, ranging from the selection process to staff member's retirement or dismissal, in alignment with the Bank's corporate strategy and business goals.
LEGAL DEPARTMENT
Elizabeth Santos Tristão
BFA's Legal Department is entrusted with the core remit of providing legal and technical support concerning the financial institution’s legal processes, in accordance with the Bank's corporate strategy and business goals, ensuring their effective implementation and undertaking all the required deeds to accomplish their full achievement, in compliance with applicable laws, regulations and standards.
PLANNING AND ACCOUNTING DEPARTMENT
Sara Isabel Rocha
The Planning and Accounting Department is tasked with the core remit of ensuring full compliance with BFA's accounting and tax liabilities, as well as overseeing planning and budgeting corporate activities, budget control and regulatory reporting.
BFA ACADEMY
- Head of Academy to be appointed -
BFA's Academy is tasked with the core remit of providing, coordinating and advancing BFA's Team Members skills-building and empowerment content materials through expertise training activities, courses and workshops.
SUSTAINABILITY OFFICE
Denise Sahali Pinheiro
The Sustainability Office is entrusted with the core remit of developing and implementing sustainability-related schemes. The Sustainability Office primarily function is to monitor and implement BFA's Sustainability Action Plan, as well as ensuring that the Bank complies with national and international best corporate practices within the sustainability domain.
EASE OFFICE
Fernando Filipe Romero
The EASE OFFICE is tasked with the core remit of ensuring the implementation of projects under the 2024/2026 Strategic Business Plan (entitled EASE).
SOCIAL RESPONSIBILITY DEPARTMENT
Maria Leonor Cabral
The Social Responsibility Department is entrusted with the core remit of performing the following primary functions and duties: to oversee and manage the effective coordination and control of all activities associated with the Bank's corporate social responsibility, particularly those financially supported through BFA's Social Fund, as well as to advance, boost and implement BFA's volunteering activities.
CONTROL UNITS
With a view to implement the Bank's corporate strategy into the different areas of control, BFA's Control Units are tasked with performing the following primary functions and duties:
AUDIT AND INSPECTION DEPARTMENT
Irene Vicente Miguel
The Audit and Inspection Department is entrusted with the core remit of carrying out an independent and unbiased assessment of the financial institution’s comprehensive functioning and operations with a view to adding value to BFA, thus supporting and enabling it to achieve its corporate goals. For this purpose, it uses a systematic approach to assess and enhance the effectiveness of the corporate governance, risk management and internal control processes, in accordance with the Bank's corporate strategy and business goals. The Internal Audit function may engage and be supported by outsourced organisations and is entrusted with coordinating and overseeing the comprehensive quality of the third-party organisations’ work. The Internal Audit activity follows the principles and rules laid down in BFA’s internal rulebook, such as BFA’s Code of Conduct and the Audit and Inspection function's particular handbook. The AID complies with the mandatory elements of the International Professional Practices Framework (IPPF) drawn up by the Institute of Internal Auditors (IIA). The scope of the Internal Audit function comprises all BFA's operational activities, including outsourced ones, and must assess the internal control system's appropriateness, taking into account the underlying operational risks. Throughout the AID inspection activity, it monitors compliance with regulations, procedures, and standards, highlighting and raising warning signs about any potential irregularities or fraudulent activities, and risks, particularly those related to internal fraud.
COMPLIANCE DEPARTMENT
Liana Marques Santos
The Compliance Department is entrusted with the core remit to comprehensively forestall and provide – cross-cutting the financial institution organisational structure and its Team Members - with the appropriate tools, resources and means to effectively manage and tackle on matters related to AML/CTF/PWMD. Furthermore, it must ensure regulatory compliance across all relevant organisational levels, in accordance with the Compliance function's legal framework, with a view to prevent and mitigate any potential damages resulting from any penalties and/or reputational damage that may be applicable or imposed on the Bank and/or any of its Team Members.
RISK MANAGEMENT DEPARTMENT
Sandra Cardoso Vieira
The Risk Management Department is entrusted with the core remit to comprehensively ensure the Financial Institution’s Corporate Risk Management in alignment with its corporate strategy and business goals. Likewise, the RMD also ensures the effective implementation of risk management processes, procedures and best corporate practices, as well as carrying out the relevant measures/activities aimed at achieving their fulfilment, in compliance with the applicable laws, regulations and standards.
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